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Privacy Policy

Last updated: June 3, 2026

This Privacy Policy explains how personal information may be collected, used, disclosed, and handled when visitors use the Shelter Point website or submit a home insurance information request form. Shelter Point is an advertorial and information request pathway. It is not an insurer, government service, financial adviser, legal adviser, or claims handler.

Operator Details

Information We May Collect

If you submit a form, the information collected may include your first name, postcode, email address, phone number, property situation, cover interest, consent confirmation, and campaign source details. The form is intended to collect enough information to begin a home insurance information request or quote-related enquiry.

We may also collect technical information about your visit, such as browser type, device type, referring page, campaign identifier, page views, call-to-action clicks, form starts, form submissions, approximate location signals, and server log information. This helps us operate the website, measure advertising performance, and identify technical issues.

How Information May Be Used

Information may be used to process an information request, support comparison activity, start a quote request, route the request to a relevant provider or partner where applicable, maintain consent records, respond to enquiries, detect suspicious activity, and improve the website experience.

Submitting a form does not purchase insurance, bind cover, guarantee eligibility, guarantee pricing, or create an insurer relationship. Any insurance decision should be made only after reviewing provider documents and policy terms.

Disclosure to Providers and Partners

If you submit your details, your information may be disclosed to a provider, partner, call centre, comparison service, lead management platform, hosting provider, analytics provider, or other service provider where this is reasonably connected with the information request or website operation.

A provider or partner that receives your information may handle it under its own privacy policy and terms. You should review any privacy information provided by that provider or partner before continuing with a quote or policy process.

Advertising, Cookies, and Analytics

The website may be used with native advertising campaigns, analytics tools, conversion pixels, tag managers, cookies, URL parameters, and similar technologies. These tools may help record that a visitor viewed a page, clicked a call-to-action, started a form, submitted a form, or visited a legal page.

Visitors can usually manage cookies and tracking settings through their browser. Blocking cookies may affect campaign measurement or attribution, but the main legal pages should remain accessible.

Storage and Security

Reasonable administrative, technical, and organisational measures should be used to protect submitted information from misuse, loss, unauthorised access, modification, or disclosure. No online system can be guaranteed to be completely secure, so visitors should avoid submitting information that is not requested by the form.

Retention

Information may be retained for as long as reasonably needed to process the request, maintain consent records, manage provider or partner contact, comply with legal or operational requirements, prevent fraud or abuse, resolve disputes, and support reporting or audit needs.

Access, Correction, and Enquiries

You may request access to information associated with a form submission or ask for correction of inaccurate information. Depending on how the request was processed, it may also be necessary to contact a provider or partner that received the information.

General privacy and website enquiries may be sent to [email protected] or made using the telephone contact listed on the Contact and Impressum pages. Please avoid sending unnecessary sensitive information by email.

International Handling

The website operator, advertising platforms, hosting providers, lead systems, analytics providers, and provider or partner systems may be located in different countries. This means information may be processed, stored, or accessed outside Australia or outside the country where a visitor is located.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in website operation, campaign setup, legal requirements, tracking technology, or business practices. Updated versions will be posted on this page.

Related Pages

Please also review the Terms, Contact, and Impressum pages for additional information about the website, operator, advertising disclosure, and limitations of the information request pathway.